SHIPMENTS AND RETURNS
Your pack shipment
Packages are generally dispatched the same day/next day after receipt of payment and are shipped via GLS with tracking.
Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to destination of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
The following list presents the current destinations (IMPORTANT - if your country isn't shown on the list it means we do not send the parcels there). Shipping prices may slightly vary depending on conversion rates (CZK/EUR)
Austria - estimated time of delivery: 2 workdays €8.37 tax incl.
Belgium - estimated time of delivery: 3 workdays €11.43 tax incl.
Bulgaria - estimated time of delivery: 4 workdays €17.25 tax incl.
Denmark - estimated time of delivery: 3 workdays €10.23 tax incl.
Estonia - estimated time of delivery: 2-3 workdays €13.02 tax incl.
Finland - estimated time of delivery: 5-7 workdays €21.62 tax incl.
France - estimated time of delivery: 3-4 workdays (only to continental France) €14.65 tax incl.
Great Britain - estimated time of delivery: 4-5 workdays €12.80 tax incl.
Greece - estimated time of delivery: 4-5 workdays €20.93 tax incl.
Hungary - estimated time of delivery: 2 workdays €10.23 tax incl.
Ireland - estimated time of delivery: 4 workdays €23.02 tax incl.
Italy - estimated time of delivery: 3-4 workdays €25.00 tax incl.
Latvia - estimated time of delivery: 2-3 workdays €10.70 tax incl.
Lithuania - estimated time of delivery: 2-3 workdays €8.60 tax incl.
Netherlands - estimated time of delivery: 3 workdays €10.00 tax incl.
Portugal - estimated time of delivery: 4-5 workdays (only to continental Portugal) €20.23 tax incl.
Romania - estimated time of delivery: 3 workdays €15.35 tax incl.
Slovenia - estimated time of delivery: 3 workdays €13.02 tax incl.
Spain - estimated time of delivery: 4 workdays (only to continental Spain) €18.60 tax incl.
Sweden - estimated time of delivery: 4-6 workdays €16.51 tax incl.
RETURNS & REFUND POLICY
You can return the product without reason within 14 days of delivery. An unwanted product can be returned within 14 days of delivery for refund, where you would like to exchange your purchase for a different size etc, you may do so within 14 days of delivery. To be eligible for a return for refund or exchange your item must be unused and in the same condition that you received it, it must also be in the original packaging. To be able to process your return, we require a receipt, your order number or proof of purchase.
There are certain situations where only partial refunds will be granted: Any item returned not in its original condition, not in the original packaging, damaged or missing parts for reasons not due to our error.
HOW TO ARRANGE A RETURN
To return your product you must first email firstname.lastname@example.org stating your order number and the reason for the return. Our Returns Department will write back to you within one (1) working day with instructions on how to correctly identify your parcel and where to return it to. We receive several parcels back each week and if you don’t clearly identify your return then we won’t know who sent it and we won’t be able to process it for you.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please note: You should consider using a trackable shipping service or purchasing shipping insurance. Returns are handled by your postal service and we have no way of guaranteeing that we will receive your returned item. If we don’t receive your item back we can’t arrange an exchange or refund.To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
Protifašistických bojovníků 2
73701 Český Těšín
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or PayPal, within 14 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or PayPal account again, then contact your bank or PayPal if needed. It may take several days before your refund is officially posted and you see it on your account. If you’ve done all of this and you still have not received your refund yet, please contact us and we’ll investigate for you.